On Demand

CX Insight Managers

Senior CX researchers who map the full customer journey and surface the experience gaps your brand needs to drive satisfaction
Get started →
On Demand

CX Insight Managers

Senior CX researchers who map the full customer journey and surface the experience gaps your brand needs to drive satisfaction
Get started →

Trusted by the best brands

A Customer Experience Insights Manager On Your Team

From brand experience assessments and journey mapping to cross-functional CX assets and action plans, a fractional CX Insights Manager gives your team the research firepower to put the customer first

Brand Experience Assessment
Evaluates the state of your customer experience from the ground up, identifying where the brand is delivering and where it is falling short
Customer Journey Mapping
Charts the full path customers take with your brand, capturing decisions, emotions, needs, and pain points at every touchpoint
CX Opportunity Identification
Pinpoints the experience gaps and moments that matter most, so your team knows exactly where to focus for maximum impact
CX Asset Development
Delivers the personas, journey maps, roadmaps, and measurement strategies your cross-functional team needs to act with confidence
Action Plan Development
Translates CX research findings into concrete, customer-centric recommendations your team can rally around and execute against
CX Project Management
Owns the full research process from kick-off to delivery, including vendor coordination and cross-functional collaboration

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On Demand Talent

CX Insight Managers

Drive Impact

Sarah Mitchell
, 
VP of Consumer Insights
Hargrove Stores

We needed someone who could hit the ground running with zero handholding. Within the first two weeks they were already presenting findings to our leadership team.

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Sarah Mitchell
, 
VP of Consumer Insights
Hargrove Stores

We needed someone who could hit the ground running with zero handholding. Within the first two weeks they were already presenting findings to our leadership team.

On Demand Talent

CX Insight Managers

Drive Impact

CASE
Retail

Scaling an Insights Function Without a Full-Time Hire

Helping a global retail brand maintain research momentum through a restructe
Read   →
CASE
Financial Services

Bridging a Senior Insights Gap During a Critical Relaunch

Supporting a Fortune 500 FMCG team through their biggest product relaunch in a decade
Read   →

Frequently Asked Questions

Find answers to the most common questions about On Demand CX Insight Managers

What kinds of industries do your CX Insights Managers work across?

SIVO On Demand CX professionals have worked across a wide range of categories including CPG, retail, healthcare, financial services, and more, bringing cross-industry experience that often surfaces perspectives your internal team hasn't considered

Can I hire a CX Insights Manager for a single project?

Absolutely! Engagements are scoped around your actual needs, whether that's a one-time journey mapping initiative or ongoing fractional CX support across multiple workstreams

How does the CX Insights Manager matching process work?

We match based on your industry, the scope of your CX program, and the specific deliverables you need, drawing from a pool of vetted professionals with hands-on experience in CX research and journey mapping

What is a fractional Customer Experience Insights Manager?

A fractional CX Insights Manager is a senior researcher specializing in customer experience, available to your team on a project or part-time basis, giving you dedicated CX expertise without the commitment of a permanent hire