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Consumer Insights
Moments
Innovation
Consumer Insights

Consumer Insights

SIVO Research SOlutions

Understand Your Customers. Make More Confident Decisions.  

Every great business decision starts with a deep understanding of people. Our Research Solutions combine customer-first thinking with innovative, custom research approaches to help you uncover opportunities, validate ideas, and accelerate growth

Trusted by startups and Fortune 500 brands alike, organizations partner with SIVO to better understand their customers and make more confident decisions

Market Research & Consumer Insights

Customer knowledge that drives business decisions

Understand what people think, feel, need, and do to uncover opportunities, reduce uncertainty, and make more confident business decisions

Schedule Discovery Call

Reach out to our Consumer Insights team to get started

Reveal Business Opportunities

Identify unmet needs, emerging trends, customer motivations, and whitespace opportunities before investing in solutions

Maximize Market Impact

Evaluate, optimize, and strengthen products, concepts, and communications before taking them to market or scaling

Custom Research Design

Custom research solutions – designed for activation

With custom research solutions, every study is designed around your objectives and strategic priorities, ensuring the right methodologies, audiences, and approaches are used to answer what matter most

Natasha Weith
VP, Research

"When the stakes are high and the business questions are messy, SIVO is the only MRX agency you can trust to make the complicated simple—with senior-level experts, custom research, and insights that land."

Capabilities

Explore Our Research Solutions

Build a deeper understanding of your consumers

Our research capabilities help uncover the motivations, decision-making processes, experiences, and emerging needs that shape customer behavior and drive business outcomes

Discover

Get Closer to Customers

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Discover
Customer Segmentation

Know exactly which customer groups to target to grow

Learn more  →
Jobs To Be Done

Discover the underlying needs, motivations and desired outcomes shaping customer behavior

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Value Drivers

Identify what customers value most, and act on it

Learn more  →
Customer Journeys

Map every moment that shapes the path to purchase

Learn more  →
Attitude & Usage

Know how, why, and how often customers use your category

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Foundational Compass

Enter new markets with clear direction and more confidence

Learn more  →
Activate
Co-Creation

Build better ideas directly with the people who will buy and use them

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Innovation Sprints

Rapidly shape, test, and refine new product ideas before scaling

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Communication Sprints

Learn which messages truly resonate with real buyers

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Launch Readiness

Know if you're ready to launch successfully or what needs fixing first

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Concept Optimization

Turn promising concepts into stronger market contenders

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Methods

Qualitative & Quantitative Market Research That Gets You Closer To Consumers

Our qualitative and quantitative methods work together, or independently, depending on your needs, to provide a complete understanding of consumers by combining deep human insight with the confidence of measurement at scale

Qualitative research that reveals the why behind customer behavior

Uncover the context, emotions, and unmet needs behind behavior, helping you identify emerging trends, fuel innovation, and uncover opportunities for growth

Quantitative research that validates decisions before you scale

Go beyond individual perspectives to measure behaviors, attitudes, preferences, and opportunities across larger audiences with confidence

Ethnography

Brand Health Tracking

Shopalongs

Product Testing

Shopper Intercepts

Demand Forecasting

Mobile Missions

Concept Testing

Focus Groups

Statistical Methodologies

In-Depth Interviews

Customer Satisfaction Tracking

Diverse Industry Experience

Deepening consumer understanding across categories & markets

Our expertise is not limited to the industries listed. If you need insights, we can help!

Retail
CPG
Healthcare
Financial Services
Manufacturing
& Industrial
Technology
& SaaS
Kids & Family
Travel & Hospitality
CASE
Beverage

Entering New Markets Through Data Analytics

Entering a new global market requires extensive and advanced data analysis across many datasets and sources, to understand the advantages and barriers to entry.
CASE
Sport & Wellness

How Astride Health Moved from a Broad Audience to a Clear Growth Target

Identifying the consumers most ready to invest in long-term health using NextGen Intelligence

Deep expertise across industries & markets

Frequently Asked Questions

Find answers to the most common questions about SIVO Insights Research Solutions

How does SIVO’s approach differ from other market research firms?

Every business question is different, so every SIVO engagement is designed around your unique objectives rather than a predefined process. We combine experienced research specialists, proven market research methodologies, and tailored qualitative and quantitative approaches to deliver actionable consumer insights that support confident business decisions.

research
Can SIVO help with both exploratory and validation research?

Yes. Our custom market research is intentionally structured around discovery, optimization, and activation opportunities, depending on your needs. We help you discover where to play by uncovering customer perceptions, unmet needs, and market opportunities; then develop and validate winning value propositions, concepts, products, and communications using in-depth qualitative consumer interactions, quantitative validation and advanced analytics; and finally activate through facilitated insight‑to‑action workshops with your teams.

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What industries does SIVO specialize in?

SIVO works with organizations across a broad range of industries, including CPG, retail, healthcare, financial services, technology, B2B, and more. Our experienced researchers bring both agency and client-side expertise, allowing us to quickly understand your market, customers, and business objectives.

Don't see your industry? No worries, just reach out! Our flexible team model allows us to match the right expertise to your unique business challenge, no matter the industry or challenge.

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How does SIVO ensure research quality and data integrity?

SIVO maintains rigorous quality standards across every stage of the research process, from participant recruitment and study design to data collection and analysis. For qualitative research, we carefully recruit and re-screen participants to ensure the right voices are represented. For quantitative research, we apply robust quality assurance processes to help ensure respondent authenticity, data integrity, and reliable results. Every study is reviewed by experienced researchers before findings are delivered, giving clients confidence in the insights that inform their decisions.

For nearly 20 years, our research has helped some of the world's leading brands navigate uncertainty, better understand people, and make more confident business decisions.

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What do SIVO’s deliverables look like?

Our deliverables are designed to inspire action. We use compelling storytelling, intuitive frameworks, and dynamic formats, infographics, topline summaries, comprehensive reports, video reels, and facilitated activation workshops, to bring your customers to life and drive alignment. Insights are translated into clear recommendations and growth roadmaps, so teams know exactly how to move from learning to decision to execution.

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How do we get started working with SIVO?

Getting started is straightforward:

  1. Discovery meeting: We meet with you to understand your business context, key questions, and timing.
  1. Custom solution design: We design a tailored learning plan and methodology mix to meet your needs.
  1. Insight delivery & activation: We execute the research, synthesize findings, and partner with you to activate insights that drive business growth.

You can also engage SIVO On Demand Talent when you need experienced insights professionals to cover an open role, lead a special project, or augment your team.

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What if I have a small budget? Can I still work with SIVO?

Yes. We regularly design right‑sized solutions for smaller budgets, emerging brands, and lean teams. Depending on your goals, we can:

  • Narrow the scope to your most critical questions
  • Use more agile methods (e.g., shorter surveys, leaner qual, or existing data mining)
  • Phase the work so you can fund it in stages
  • Leverage SIVO On Demand Talent to add expertise without a full‑time hire

The key is clarity on what decision you need to make. If you share your budget range and timing, we’ll recommend the most impactful way to invest it so you still get decision‑ready insight, not just “interesting data.”

research

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